Return Policy

 

At Euphoria Shipping & Logistics, we are committed to providing safe, timely, and efficient delivery services. While we do not offer traditional product returns, we have outlined our policy for shipment issues, cancellations, and service-related refunds below.

1. Service Cancellations

  • Customers may cancel a shipping order before the shipment has been picked up or dispatched.

  • To cancel, please contact us immediately at +44 744 139 9886 or hello@euphoriashipping.com

  • Cancellations after dispatch may be subject to partial charges, including administrative or handling fees.

2. Damaged, Lost, or Delayed Shipments

If your shipment is lost, delayed, or arrives damaged, you may be eligible to file a claim.

To qualify for a claim:

  • You must report the issue within 7 business days of delivery or expected delivery.

  • The claim must include all relevant documentation (e.g., Bill of Lading, photos of damage, invoice, tracking number).

We will investigate the case and, if eligible, compensate in accordance with international shipping conventions or applicable insurance coverage.

3. Refunds

Refunds may be issued if:

  • The shipping service was not performed as contracted.

  • You cancelled a shipment before dispatch, and payment had already been made.

  • A claim for damaged or lost cargo is approved.

Refunds are processed to the original method of payment within 7–14 business days after claim approval or cancellation confirmation.

4. Non-Refundable Situations

  • Delays due to force majeure (e.g. natural disasters, strikes, war)

  • Incorrect recipient details provided by the client

  • Customs delays or duties not paid by the consignee

  • Unclaimed shipments

 Contact for Claims or Refunds

To submit a cancellation or claim request:
 hello@euphoriashipping.com
 +44 744 139 9886

Please include your shipment number, supporting documents, and a detailed description of the issue.